Privacy Policy

Last Updated: August 15, 2026

At Ray of Hope Academy, we are committed to safeguarding the privacy of our students, parents, and website visitors. This Privacy Policy details how we collect, store, process, and protect your personal information in connection with our educational programs, student portal, and notification services (including Telegram and WhatsApp messaging).

1. Information We Collect

We collect personal information to provide efficient academic management and communication services. This includes:

  • Student Enrollment Details: Name, age, class, board, stream, school name, and email address.
  • Parent Contact Information: Primary and secondary phone numbers, email addresses, and home address.
  • Biometric Attendance Data: Daily check-in and sign-off timestamps recorded by our biometric hardware (no raw fingerprint patterns are stored, only alphanumeric punch logs mapped to student IDs).
  • Chat Identifiers: Telegram Chat IDs and verification status for linking parent accounts to our real-time notification bot.

2. How We Use Your Information

We use the collected information solely for institutional operations and to improve the learning experience:

  • To deliver real-time biometric attendance alerts (check-in/sign-off times) to parent Telegram and WhatsApp channels.
  • To track student attendance rates, calculate monthly reports, and manage academic performance.
  • To authorize student logins on our private Student Portal.
  • To send important announcements, event notices, fee updates, and academic progress reports.

3. Data Protection & Sharing

Your data security is of paramount importance to us:

  • We store all records securely on private databases with restricted access.
  • We **do not** sell, trade, or share your personal data with third-party advertising networks.
  • Your contact details are shared exclusively with Meta (WhatsApp Cloud API) and Telegram (Bot API) solely to execute the dispatch of requested notifications.

4. Third-Party Integrations

Our website and systems connect to external communication platforms:

  • Meta (WhatsApp Cloud API): Used for automated attendance and report template delivery.
  • Telegram Bot API: Used for on-demand queries, parent account linking, and broadcast alerts.

These services process data according to their own privacy policies. We recommend reviewing their respective privacy terms.

5. Parental Control & Rights

Parents have the right to request a copy of their mapped data, edit registered contact numbers, or disconnect their messaging channel at any time:

  • You can unlink your Telegram account instantly by sending the `/unlink` or `/reset` command to our bot.
  • For modifying registered mobile numbers, please contact our support desk directly.

6. Contact Information

If you have any questions, feedback, or data removal requests regarding this Privacy Policy, please contact our administrative desk:

Ray of Hope Academy

52, Ring Rd, Opposite Sky Garden Wedding Point, Jogiwala, Dehradun, Uttarakhand 248014

Phone / Support Desk: +91 73028 56311

Official Support Link: WhatsApp Admin Desk